04-22-2020 03:01 PM - last edited on 04-24-2020 10:08 AM by Danny
I was printing a document and all of a sudden, the power turned off. The power cord is secure. I've tried two different sockets, but still no power. Any ideas?
04-22-2020 03:11 PM
So that the Community can help you better, we need to know exactly which Canon printer model you own, and any other details you'd like to give will help the Community better understand your issue!
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04-22-2020 03:28 PM
It's a Canon Pixma TS3322. I tried using the printer assistant tool, and I get the following message; Maintenance setting information from your printer cannot be aquired. The display information may be different from the current settings.
04-23-2020 10:23 AM
If you have tried plugging the device in to dfifferent power sources (verified working) then the printer or its power supply has failed.
The device will require service or replacement if it will not power on when connected to power.
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04-23-2020 01:17 PM
I took it back and replaced it with a TS4522. So far, so good. Thanks for all your help.
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