PIXMA TR8620a - doesn't recognize new cartridges

[chrishester]

I have had this printer for a little over 2 years.  It now does not recognize any new ink cartridge when I insert it.  I bought the same ones from Amazon I have previously purchased.  It was a complete set, so I tried every color and the printer did not recognize any of them.  I returned them to Amazon thinking they were defective and bought another set that claimed to be true Canon cartridges.  Those also were not recognized.  I even tried buying another one from Office Depot and got the same result.

I have tried everything I can find suggested on the internet - restarting, clearing memory, firmware update, cleaning contacts and nothing has worked.  Do I have to junk a 2-year old printer?  

[jrhoffman75]

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@chrishester wrote:

I have had this printer for a little over 2 years.  It now does not recognize any new ink cartridge when I insert it.  I bought the same ones from Amazon I have previously purchased.  It was a complete set, so I tried every color and the printer did not recognize any of them.  I returned them to Amazon thinking they were defective and bought another set that claimed to be true Canon cartridges.  Those also were not recognized.  I even tried buying another one from Office Depot and got the same result.

I have tried everything I can find suggested on the internet - restarting, clearing memory, firmware update, cleaning contacts and nothing has worked.  Do I have to junk a 2-year old printer?  

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Give canon support a call at 1-800-OK-CANON.

[cabe1214]

I've also had similar issues with my TS7450. One Black ink cartridge which was not original was causing the problem.
In my case, replacing the cartridge by an original one solved the problem, though.

Would be great if you could post an update after you call with support.