Hi Jerry81,
As a test, please attempt to scan using the IJ Scan Utility. To do this, please follow these steps:
1. Click on the Windows button at the bottom of your computer's screen.
2. In menu that appears, please click the "All" or "All Apps" button.
3. In the new menu, please scroll down the list and click on the Canon Utilities folder.
4. Click on the IJ Scan Utility.
Once that is open, please click the Photo button.
Are you able to scan? If not, what is the error that appears?
What is the code that appears at the bottom of the error message?
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