PIXMA TR4720 will not print from computer

[dsiko]

Printer does not print despite it stating computer and printer are connected. No VPN on computer. But yet I can print from my cellphone with no problem>

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know which version of Windows or macOS you are using?  What is the exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[dsiko]

Windows 11 Home

[DerrickL]

What pc are you using? If it not an ARM processor run the master setup file located in drivers and software here:

If using USB printer cable do not connect it until prompted to do so.

https://www.usa.canon.com/support/p/pixma-tr4720

If using an ARM processor your printer is compatible with limited software capability. Installation instructions are here:

https://support.usa.canon.com/kb/s/article/FAQ100604