05-16-2022 03:28 PM - last edited on 05-17-2022 08:55 AM by Danny
I have a Pixma TR4520. I used to be able to scan on it, now that I have moved and updated my computer to Windows 11. I can still print but I can no longer scan. I always used Windows Fax and Scan now when I go to try it pops up that there is no scanner detected. It tells me to double check that it's plugged in and turned on. So now I'm stuck. I also updated the driver from the canon website.
Any help would be appreciated.
05-17-2022 01:04 PM
Hi,
Please click HERE to download and install the printer/scanner driver and software. Once the printer is installed, click your Windows start button and scroll down until you see a Canon Utilities folder. In that folder, select IJ Scan Utility and open it and try to scan.
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11-19-2023 11:00 PM
I am experiencing a similar problem. Kept receiving an error about not being able to connect to the scanner). It worked prior to the update to windows 11 (both printing and scanning).
I reinstalled the canon software. Both the main package (win-tr4500-1_4-b_mcd) and the mp drivers software (md_-wintr4500-1_03-ea34_2). After i restarted the computer and scanner. I was able to scan a document on the scanner bed. But if i tried using the auto feeder it errored out.
that lasted for three pages. Now i am getting a can't connect to the scanner error no matter what i scan from (bed or auto feeder).
I am still able to print. Just the scanner is not working
11-19-2023 11:33 PM
I suggest you download Canon Inkjet Smart Connect from the Microsoft store
Guide operations through this software
11-20-2023 09:19 AM
Thank you that looks like it has resolved my issue.
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