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PIXMA TR4520 Won't Scan After Windows 11 Upgrade


I have a Pixma TR4520. I used to be able to scan on it, now that I have moved and updated my computer to Windows 11. I can still print but I can no longer scan. I always used Windows Fax and Scan now when I go to try it pops up that there is no scanner detected. It tells me to double check that it's plugged in and turned on. So now I'm stuck. I also updated the driver from the canon website.

Any help would be appreciated.


Product Expert
Product Expert


Please click HERE to download and install the printer/scanner driver and software. Once the printer is installed, click your Windows start button and scroll down until you see a Canon Utilities folder. In that folder, select IJ Scan Utility and open it and try to scan. 

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I am experiencing a similar problem. Kept receiving an error about not being able to connect to the scanner). It worked prior to the update to windows 11 (both printing and scanning).

I reinstalled the canon software. Both the main package (win-tr4500-1_4-b_mcd) and the mp drivers software (md_-wintr4500-1_03-ea34_2). After i restarted the computer and scanner. I was able to scan a document on the scanner bed. But if i tried using the auto feeder it errored out. 

that lasted for three pages. Now i am getting a can't connect to the scanner error no matter what i scan from (bed or auto feeder). 

I am still able to print. Just the scanner is not working

I suggest you download Canon Inkjet Smart Connect from the Microsoft store

Guide operations through this software

Thank you that looks like it has resolved my issue.