09-09-2022
04:07 PM
- last edited on
09-09-2022
04:17 PM
by
Danny
09-10-2022 08:35 AM
Hi, JustSerfin!
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and which application you're using to scan your document. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
09-11-2022 07:47 PM - edited 09-11-2022 07:50 PM
Are you using the top feed scanner or scanner bed?
You probably already know and I'm just making sure - If using top feed scanner, printed side goes face up.
2/07/2023: New product announcements!
EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STMCanon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.