PIXMA MX922 - blurred printing in only one head direction

[njnelson]

Model Pixma 922

I have executed the head cleaning and alignment protocols. The printer still prints blurred text in only one direction of the print head's travel. The opposite direct prints the text perfectly. Would love getting some suggestions.

Thanks.

[Patrick]

Hi njnelson,

Blurry printing can be caused by a smudge on the encoder/timing strip inside of your PIXMA MX922.

To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article:

Clean the timing (encoder) strip - MX922

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MX922 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[njnelson]

Hi Patrick,

Thanks for the suggestion. Carefully examined the timing strip and found it completely clean.

Some additional data. I have 2 Pixma MX922s purchased an the end of 2017 after the model was discontinued. One was for printing the other for spare parts, total was $135. Used both off and on and both show the same problem. Now, if I change the print color of the document from black to cyan or magenta, I get a perfectly printed page. Cleaning the print head did not fix the problem. Bit the bullet and ordered a new print head, cost = $130. Same as e the two printers. Will see if that fixes the problem.

njnelson