PIXMA TS8820 Return address cut off when printing envelopes

[benmettler]

Just got a TS8820 for my small home office to replace an old HP beast and am loving it so far. One issue I am running into is in printing envelopes. I have them loaded into the rear tray and have the paper size set for said tray to a #10 envelope. I've tried printing from 3 different applications (on my Mac), and all 3 have the same issue where they print the address fine, an crop about the left 1/4 to 1/3rd of my return address off. Am I missing something or is there some known issue here? Any help would be appreciated. Thank you. 

[Patrick]

Hi benmettler,

Please follow the steps on this page from the manual to load envelopes in your PIXMA TS8820:

TS8800 series >Main Components and Their Use > Loading Paper > Loading Envelopes in Rear Tray

Information in addition to what is provided through the link above, is provided below:

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS8820 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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