09-23-2023 09:45 PM
This problem started today. When making a black and white copy from the platen glass or the document feeder, it has horizontal 1 cm white stripes running through the document. I can make a black and white print through my laptop which comes out fine. I can make a colored copy or print and they have no stripes. The nozzle check appears to be normal. I did a deep clean and the problem remains. I have attached a black and white copy, a color copy, and the nozzle check. All ink cartridges have ink.
09-24-2023 07:06 AM
This seems to imply a hardware problem. How old is the printer? You can contact Canon support at 1 (800) 652-2666 to start looking into having it repaired.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.