09-23-2023 09:45 PM
This problem started today. When making a black and white copy from the platen glass or the document feeder, it has horizontal 1 cm white stripes running through the document. I can make a black and white print through my laptop which comes out fine. I can make a colored copy or print and they have no stripes. The nozzle check appears to be normal. I did a deep clean and the problem remains. I have attached a black and white copy, a color copy, and the nozzle check. All ink cartridges have ink.
09-24-2023 07:06 AM
This seems to imply a hardware problem. How old is the printer? You can contact Canon support at 1 (800) 652-2666 to start looking into having it repaired.
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.