09-23-2023 09:45 PM
This problem started today. When making a black and white copy from the platen glass or the document feeder, it has horizontal 1 cm white stripes running through the document. I can make a black and white print through my laptop which comes out fine. I can make a colored copy or print and they have no stripes. The nozzle check appears to be normal. I did a deep clean and the problem remains. I have attached a black and white copy, a color copy, and the nozzle check. All ink cartridges have ink.
09-24-2023 07:06 AM
This seems to imply a hardware problem. How old is the printer? You can contact Canon support at 1 (800) 652-2666 to start looking into having it repaired.
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