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PIXMA MX922 1cm White Stripes when making black and white Copies

Colorado757
Apprentice

This problem started today. When making a black and white copy from the platen glass or the document feeder, it has horizontal 1 cm white stripes running through the document. I can make a black and white print through my laptop which comes out fine. I can make a colored copy or print and they have no stripes. The nozzle check appears to be normal. I did a deep clean and the problem remains. I have attached a black and white copy, a color copy, and the nozzle check. All ink cartridges have ink.IMG_2215 Canon Pixma 922.jpgIMG_2216 Canon pic 2.jpg

1 REPLY 1

rs-eos
Elite
Elite

This seems to imply a hardware problem.  How old is the printer?  You can contact Canon support at 1 (800) 652-2666 to start looking into having it repaired.

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Ricky

Camera: EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L
Lighting: Profoto Lights & Modifiers
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