PIXMA MX870 says paper is jammed but there is no paper in it

[fiveaugers]

I keep getting an error message that says the rear paper is jammed. There is no paper in the machine anywhere. This printer is only a month old.

[annec52]

Very useful tip- I have an MP240 and had just bought new ink catridges when paper jam came up. Tried numerous things then I tried this and a dining knife came out!! Saved me from having to purchase a new printer, so thanks for posting.

[azmand]

Same, I Have the MG5750 printer and it says "Paper Jammed" - I've tried cleaning all the paper, but still it says there is paper jammed even though I cannot see any paper. Any Solutions?

[lmorrow]

Canon Pixma TS5020 Support Code 1300 Paper is jammed. There is no paper in this printer. I finally got it to pull a sheet through enough that I could pull it out from the output, just to make sure there is no paper in it. I have tried turning it off and back on, unplugging and replugging, uninstalling and reinstalling, holding down stop while powering on, holding down stop while powering off. I don't know what else to do. Bought this less than 4 months ago and probably haven't printed 100 sheets from it. Anyone have any other ideas?

[BillS]

Hi lmorrow,

A paper jam error may occur if the paper is not feeding properly.  I recommend cleaning the feed rollers to resolve the issue.  Instructions for cleaning the feed rollers can be found starting on page 85 of the user manual HERE.

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[newsbob]

TS9120

On the reverse side of a duplex page of printing, the printer frequently will jam.

The error code is 1304. I have followed all the directions, practically taken the unit apart. Sometimes it works, sometimes it doesn't. The advice is generally aimed at how to remove the jam, not how to fix the problem.

There is no paper in the path, no screws or ketchup packets, nor anything else that has been described on this forum.

The unit has not been used very much, and I am very disappointed in it. It replaced an Epson Artisan model that wouldn't print from a cell phone or tablet as this one does. But that advantage is overshadowed by this *%#@!+$ problem.

[newsbob]

I don't see a "Contact Us" link below.

[SamanthaW]

Hello! 

Welcome to the Canon Community Forum, and thank you for your post!

The Contact Us link is actually the words "Contact Us"! If you hover over it in the answer above you should see the hyperlink that you can click.

Hope this helps!

[lmorrow]

Hi Bill,

Thank you, unfortunately nothing worked, but I contacted Canon they are replacing the printer since it was still under warranty.

[NICH0145C]

I had this same exact problem. Make sure you open the printer door and make sure there is no paper. There isn't... what now. Grab a stack of used paper like 8 sheets and put it in the printer feed try. Now carefully push it in until it forces itself into the printer. Boom whatever was stuck in there should be out now. I did this and found a sliver of paper and a wire tie. This wasn't unusual to find because I moved my printer in a shipping box. If you'd like a video please let me know. It worked for me, now I just need to buy new ink. 

[TimLessing]

I have a reasonably new MG-2920 I had just picked up some canon paper for it so as to save my really expensive heavy HP paper that i've used for several months with no problem at all. First page to print on a new computer and only one page printed after that the wheels kept spinning as though it thought that the paper didn't come out, but it did. I keeps telling me to clear the paper jam and pust the coulor copy button. it doesn;t even try to turn a page in or out just keeps saying clear paper jam over and over again. I've tried to use my old computer in hopes that there was some kind of a mis communication with the new computer to no avail.  I've looked right through the printer with a high powered flashlight and found no paper whatsoever. somebody please help!!!!