PIXMA MX492 refusing to duplex print

[kes0156]

It used to print double sided just fine, I don't know why it decided to stop printing double sided!

It has the option "print on both sides" option (with the flip on horizontal or vertical option underneath)

I have that check marked but the printer just goes to eat a second sheet instead of telling me to turn the first page around and reinsert...

I've tried resetting printer to factory, and downloading the drivers on the canon site...

[Hector]

Hello Kes0156,

This issue can be caused by the driver settings or the layout/paper settings used in the program on your computer. We would be happy to assist further with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

1. What version of the Mac or Windows operating system are you using on your computer?
2. What program are you printing from?
3. When printing from the computer, what do you have selected for the paper size and the paper type?

[kevinojr]

Hi Hector,

Having the same issue.

1). Windows 11

2). Edge PDF doc

3). Letter / does not have a paper quality option 

Quality setting is 300 dpi