PIXMA MX492 Starting and Restarting Continuously

[kleinmj]

My MX 492 is connected to my computer with a USB cable. It is now starting and restarting continuously. I downloaded the new firmware update, but can't install it because I can't get to the Printer Update Utility as required. I tried to reinstall the printer to my preferences, but can't because the computer can't communicate with the printer. I am using MacOS 10.14. Help!!!

[Janiece87 · Accepted solution]

I tried the firmware update and I don’t get the box show in the instruction for number 4-6. I decide to do away with wireless altogether. I bought a usb cord from Amazon. Here are the steps to go the USB route

Unplug printer and modem

Wait 5 minutes then plug printer back up

Reset wireless network settings to factory default settings

1. Press the Setup button.
2. Press the right arrow until Device settings appears, then press OK.
3. Press the right arrow until Reset setting appears, then press OK.
4. Press the right arrow until LAN settings appears, then press OK.
5. Press the left arrow to select Yes, then press OK.

Download your printer Driver CD

(If you don’t have it, you can get it free in Canon website. Search your product and download)

Be sure to use a USB cord and you can print now!!

If you have a Mac go in system preference>printers and scanners> delete the printer by clicking it and press “-“ (minus) button (because it’s looking for wireless connection) then press “+” (add) button and it will add your printer back.