PIXMA MX320-printer say paper jam where there is no paper seen.

[Helpprinterprob]

mx320-printer says paper jam where there is no paper seen. I tried turning the printer off and unplgging it and then turning it on but I still can't see any paper but the message still appears and the alarm is still lit up. What do I do?

[arthurlingard]

Have you tried removing the black plastic paper access flap, to reveal the paper jam from the rear of the printer, Once paper jam is cleared, replace the paper access flap and the problem should be solved. If you wish to contact me, my email is:   arthur.lingard@bigpond.com

[Ron]

Hi Helpprinterprob. Thanks for letting us know what Canon product you've got. The PIXMA MX320 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

[Helpprinterprob]

Thank you for that information. I will take that in consideration.