PIXMA MG7520 Screen suddenly in Chinese and won't work

[HLily]

Hello,

I have a Pixma 7520 printer and yesterday after a storm and power outage that turned the printer off, when I turned it on, the screen had a message written in possibly Chinese and the code 6800.

I can't do anything with it - can't find any way to change it or to reboot it - all I can do is turn it off or on.

Please advise as to how this can be fixed - or if this is the end of that printer and I need a new one. In which case - how do I get the ink cartridges out of it - that doesn't seem to work either when I open the cartridge area, they stay hidden.

Thanks!

[Patrick · Accepted solution]

Hi HLily,

The 6800 error can be caused by a paper jam or foreign object inside of your printer.

Please disconnect the power cord from your PIXMA MG7520 and follow the steps provided on the following two pages:

MG7520 - Paper Is Jammed inside the Machine - Front

MG7520 - Paper Is Jammed inside the Machine - Back

If the 6800 error persists, your PIXMA MG7520 would require service.  If your PIXMA MG7520 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG7520 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA MG7520 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[HLily]

Hi Patrick and thanks for the information. I did try a variety of things and it did seem that the only solution was to need service. Since this printer is quite old, and I needed a working printer, I did just go ahead and replace it with a new one. I am sorry I didn't know about the Canon Upgrade Program, but since I needed the printer, and found a replacement, a Canon TS7720, I guess I am all set.

Thanks again for the help. Hopefully my new one will work well for as long as the old one. I am looking into adding an extended warranty on it, too.