PIXMA TS3122 Scanner not working

[Baycreekgal]

The scanner function suddenly stopped working.  I am not getting an error message it just goes right to the part where the scan starts and flashes briefly.  I have the scanner/printer connected with USB to an EliteOne 705 HP computer running Windows 10.  It has worked great previously.  I reinstalled the TS3100 series Full Driver & Software Package.  It continues to print just fine.  It also did the printer head alignment including the part where it scans what it printed.  I've tried two different ways to scan, print.net software as well as Windows Scan app.  In the Scan app I briefly see a screen that says, "scanning" and shows the blue progress indicator, but nothing happens.  Both programs recognize the scanner.  I have plugged and unplugged until I am blue in the face.  I also tried resetting to factory settings by pressing 11 on the tools menu. 

Thank you for your help. I use the scanner daily.

[Baycreekgal]

I discovered that the scanner may not work with the ink levels low.  Mine are.  I read to disable the ink detection system with the ink cartridges or tanks installed by pressing the Stop button on the printer for at least five (5) seconds and then releasing it.  I tried this and it didn't work.  I don't want to buy new ink when that may not fix the problem.

[Patrick]

Hi Baycreekgal,

Let's try scanning with the scanning program that is bundled with the driver of your PIXMA TS3122:

1.  Please click on the Windows button at the bottom of your computer's screen.

2.  In the menu that appears, click on the Canon Utilities folder.

3.  Click on the IJ Scan Utility and open that application.

4.  Once open, please click the Scangear button and then click Preview.

Are you able to scan using the IJ Scan Utility?

If not, what error appears when you attempt to scan using the IJ Scan Utility?

More information regarding using this application with Windows can be viewed in the TS3122's manual here:

TS3100 series > Scanning > Scanning from Computer (Windows)

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