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PIXMA MG5720 not working after firmware update


After doing the firmware update, now the printer will not connect to my phone or my laptop.  I have tried uninstalling and reinstalling, unplugging/plugging back in, completely deleting the app and reinstalling, etc.  Nothing has worked.  It was all great for several years until that firmware update.  How do I fix this?  I NEED TO PRINT!!



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So instead of giving me any kind of solution you tell me to wait for other customers to answer my question OR I should search your useless FAQs to get an answer. Got it. This is why this printer is going in the trash and I will NEVER buy another Canon product. Where the hell is customer support?  Apparently nonexistent. 


You can try disabling the IPV6 setting in your printer by using the steps HERE

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Too little too late. In the time between when I first asked for assistance and finally getting some sort of an answer, I have ditched that piece of junk and already ordered, had delivered, and installed a new printer. Thanks for nothing. 

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