11-12-2021 05:31 PM
Unfortunately my printer is no longer supported by phone support, so I'm hoping someone here might know how to answer my question. According to the forums, after updating to MacOs Monterey 12.0.1 it seems like I need to delete the printer under system preferences and install a new driver. The problem is, no driver is offered for my current operating system, and when I try to download an older driver, I get a message that it cannot be installed because apple cannot check it for viruses and the software needs to be updated?
Is there something here I'm not understanding? Thanks so much for your time and expertise! ❤️
12-09-2021 02:18 PM
Your model printer was retired in 2018 and is not supported on the Mac OS version you are running. Since the printer is not compatible with your OS, you qualify for the Canon Upgrade program.
This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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12-30-2021 06:30 AM
Hello I have MG5250 Canon Photo Printer...
So I have the same Error in macOS 11 and macOS 12 with the new MacBook Air M1 ! ! !
I solve it with this exactly steps :
I hope to help you !
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