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Support Code 1240

PeterB
Contributor

The operation panel window on my Canon TS8220 printer shows " Support Code 1240. The operation panel is closed. Open the operation panel. OK" When I click OK and open the panel the window mesage does not change.Ditto on restart. How do I get back to the home window?

    Peter

 

1 ACCEPTED SOLUTION

Michael
Product Expert
Product Expert

Hello.

 

If the error persists while the operation panel is opened completely, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

5 REPLIES 5

Michael
Product Expert
Product Expert

Hello.

 

If the error persists while the operation panel is opened completely, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

mifredo
Apprentice
Support Code 1240 Unable to remedy problem after paper tray out and clicking OK
Mifredo

I open the panel on my TS9150 and take outthe paper tray and still the Support Code 1240 shows.

I see this problem has been encountered by other people.   How do I solve it ?

 

Hi, I have tried to lift the operation panel sooo many times and still repeating 1240 error code. Can anyone please help!? I have a Canon ts5150

printermess
Apprentice

The LCD screen panel has to stay open or up to print not down.  They should have added to directions.   

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