I bought a Pixma MG3620 Bk in February 2022 from Canon Direct and it has started printing with a shadow, ie double printing every word. I have been all over the Canon website and read that my Printer (that I bought 8 months ago) has been retired and they no longer support it. One of the pages did say to contact Professional Services but try to find a link to that anywhere on the website. I think I should have a one year warranty or possibly a service option but can't find anything on the website to help me.
We're sorry to hear of the difficulties finding support for your PIXMA MG3620. Our friendly printer support team will be happy to help you with this print quality issue. Give them a call at 1-800-OK-CANON (1-800-652-2666) Monday-Friday 8:00 am to 8:00 pm ET. You'll want to ensure your printer is registered to your My Canon Account before calling. You can do that here: http://canon.us/account.
09/26/2023: New firmware updates are available.
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