MAXIFY GX4020 Issues with warranty service

[canon-user-num]

I purchased a Canon Maxify GX4020, and need warranty support. The warranty is listed as 3-year or 80,000 pages. I'm within the 3 years, but when I attempt to get support on the Canon support site it says that my product is no longer supported by agent support and that I have to use the forum or knowledge-base. I can't find any numbers so far or email addresses to get support. What is going on here? 

[shadowsports · Accepted solution]

Greetings,

Warranty is 3 yrs or 80k. 

Did you register your product in your MyCanon account correctly?   With the correct purchase date and proof of purchase?

Call Canon Support.  1-800-652-2666.  Im sure they can assist you.

[canon-user-num]

Thank you. I did. The product is listed with the correct model, serial, and purchase date. I also uploaded a receipt with the details. I do plan to call tomorrow. I've heard of something like this happening to others, and it ended up being site maintenance. It is Sunday, so maybe it is something like that. 

[shadowsports]

Indeed it might be.  Support is always helpful when I've called.  

[canon-user-num]

I was a bit concerned as there does not seem to be much information about reaching out to them other ways that was obviously available. Just a: "Good luck, pal." message. I did end up finding their contact line though. Hopefully all goes well. Thanks again. 

[gamesharkzdg]

Did you end up contacting Canon? What was the result? I'm having the same issue with 2 printers I bought off Amazon.