03-30-2023 07:50 PM - last edited on 03-31-2023 09:57 AM by Danny
i am trying to print single sided on this printer mg3620 from my MacBook, but the dialog page that comes up does not contain the check box to turn off duplex printing. This printer dialog is not the same as shown in the manual. Any help would be appreciated.
04-03-2023 01:52 PM
Hi,
What version of MacOS are you running and when you installed the printer, did you install the drivers from the Canon website or select Add printer on your Mac?
If you would like help in real time with this issue, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.