PIXMA MG3620 Can't Turn Off Duplex Printing

[skye23]

i am trying to print single sided on this printer mg3620 from my MacBook, but the dialog page that comes up does not contain the check box to turn off duplex printing. This printer dialog is not the same as shown in the manual.  Any help would be appreciated.

[ArthurJ]

Hi,

What version of MacOS are you running and when you installed the printer, did you install the drivers from the Canon website or select Add printer on your Mac? 

If you would like help in real time with this issue,  I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.