06-08-2020 07:28 PM
I accidentally put a new black ink cartridge in the color ink slot. I can't get it out even when I turn the printer on and let the slots reset. The black ink slot is empty. How do I get this cartridge out?
06-08-2020 10:32 PM
Greetings,
Hard for us to help with this from where we sit.
Seems like you will need to firmly but gently remove the cartridge from its stuck position. We hope the printer isn't damaged.
Good luck.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
06-10-2020 01:54 PM
Hi laneyp,
Please try to pry the ink cartridge out. If you are unable to, please contact our support group using the following link:
http://Canon.us/ContactLI
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.