Thanks for joining the conversation, Astron01!
So that the Community can help you better, please let us know what specific problem you're encountering here. Is it that the colors aren't accurate? Is it the horizontal lines? It might help to see the original image so that we can compare it to the printout. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
In addition to Danny's request for more information: 1. did it just happen? 2. were there any changes to the computer like new or updated operating system? 3. what operating system? 4. did you run any diagnostics like nozzle check and head alignment?
If colors look off the first thing to do is run a nozzle check.
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.