10-04-2022 04:46 PM - last edited on 10-05-2022 08:59 AM by Danny
I am unable to download my drivers for my printer. I'm trying to download them via the Internet and not a CD. Every time I try I get to stage 3 and it will not go anywhere from there, it just says waiting for connection and it never happens.
Does anybody have a solution to my issue.
Thanks in advance.
10-04-2022 05:37 PM
So that the Community can help you better, we will need to know what operating system you're using on your computer and your connection method. Have you tried using another A-B USB cable? Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE to check your support options.
10-06-2022 12:14 PM
I use Windows 11. I am connecting the printer to my PC with the supplied cable to my PC USB port
10-06-2022 08:16 PM - edited 10-06-2022 08:32 PM
Hi Randy! Thanks for posting in the Canon Community Forum. I see that you are unable to install your Canon PIXMA MG2522 on your Windows 11 computer.
When the printer is not being detected, I recommend uninstalling the printer driver, restarting your computer, and then reinstalling. While you are in the process of reinstalling, it is important to keep the USB cable disconnected. Do not connect the cable until the setup program asks you to turn the printer on and connect the cable.
Here are a few other helpful hints:
You can follow these steps to delete the printer and uninstall the driver:
When your computer has finished restarting, please open the following website:
After the web page opens, please click on SOFTWARE & DRIVERS to the right of the picture of your printer. Then, you’ll see a list of Software & Drivers (showing 8 options). Please scroll down that list and look for the MG2522/MG2525 MP Drivers Ver. 1.02 that is 14.90 MB. It is the FOURTH one on the list.
Please click on the DOWNLOAD button to the right of the MG2522/MG2525 MP Drivers Ver. 1.02. When it finishes downloading, please run it and follow the instructions. Please do not connect the USB cable until that program tells you to turn the printer on and connect the cable.
When the installation is complete, you will be able to use the printer.
I hope this information helps. Thanks for choosing Canon.
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