06-10-2021 05:32 PM - last edited on 05-03-2023 01:57 PM by Danny
I am trying to connect Canon MG2520 to my new laptop using Windows 10. I download the driver and software, but when it gets to the Printer Connection stage, the process stops. Initially it says the printer IS detected and to wait for the installation to be completed. However, it never completes and eventually the message says the printer is NOT detected. I followed many troubleshooting suggestions for this problem multiple times to no avail. Printer is on, USB is connected to computer, etc.
The printer shows up in settings but says the driver is unavailable. I tried using Windows Update Wizard but this model printer is not on the list. I would appreciate any suggestions.
Solved! Go to Solution.
06-15-2021 01:50 PM
Hi! Thanks for posting in the Canon Community Forum. I see that you are unable to install your Canon PIXMA MG2520 on your Windows 10 computer.
When the printer is not being detected, I recommend uninstalling the printer driver, restarting your computer, and then reinstalling. While you are in the process of reinstalling, it is important to keep the printer turned off. Do not turn it on until the setup program asks you to turn it on and connect the cable.
Here are a few other helpful hints:
You can follow these steps to delete the printer and uninstall the driver:
After your computer has finished restarting, please select and download the MG2500 series MP Drivers Ver. 1.02 that is 14.90 MB (listed under Optional Drivers) from the following link:
When the file has finished downloading, please run it. When the setup program asks you to turn the printer on, please do that and make sure that the USB cable is firmly connected.
I hope this information helps. Thanks for choosing Canon.
06-15-2021 01:50 PM
Hi! Thanks for posting in the Canon Community Forum. I see that you are unable to install your Canon PIXMA MG2520 on your Windows 10 computer.
When the printer is not being detected, I recommend uninstalling the printer driver, restarting your computer, and then reinstalling. While you are in the process of reinstalling, it is important to keep the printer turned off. Do not turn it on until the setup program asks you to turn it on and connect the cable.
Here are a few other helpful hints:
You can follow these steps to delete the printer and uninstall the driver:
After your computer has finished restarting, please select and download the MG2500 series MP Drivers Ver. 1.02 that is 14.90 MB (listed under Optional Drivers) from the following link:
When the file has finished downloading, please run it. When the setup program asks you to turn the printer on, please do that and make sure that the USB cable is firmly connected.
I hope this information helps. Thanks for choosing Canon.
09-20-2021 02:17 PM
I have an imageCLASS D480 and had this issue. The setup program (driver executable) didn't mention turning off the printer. I turned off the printer, made sure the USB cable was connected, restarted Windows 10, turned on the printer, went to Setup/"Printers & Scanners," saw "Canon D460-490." I checked the status by clicking on "Canon D460-490"/Manage and saw "Printer status:" = Idle. I ran a test print by clicking on "Print a test page."
HTH....
04-21-2022 08:34 PM
This solution worked for me! Thank you
05-29-2022 10:30 AM
I have now tried the uninstall restart reinstall steps a few times and I am having no luck. I am trying to get Pixma iP2840 to work on my HP laptop running windows 10. I would appreciate any other advice.
05-29-2022 10:42 AM
Hi ViviLynn.
Welcome to The Canon Forums!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. While the community is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
05-03-2023 01:19 PM
Thank you thank you thank you!!! I've been trying to install my new printer for DAYS and this finally did the trick!!
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.