Hi Artelise,
Please open the cover to your PIXMA MX922 and make sure that there is no orange tape on the top of the magenta ink tank. Once done, please close the cover.
Next, please perform a few printhead cleanings. To perform this, please follow these steps:
1. Please press the MENU button on your PIXMA MX922
2. Use the down arrow key until the wrench and screwdriver icon is selected, then press OK
3. Select Maintenance then press OK
4. Select Cleaning and press OK
5. Select Yes and press OK
When the cleaning is complete, please print a nozzle check. If magenta does not print, perform another printhead cleaning. If magenta still does not print correctly, please perform a deep cleaning. After performing those cleanings, the magenta does not print, your PIXMA MX922 would require service.
If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
