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PIXMA G7020 won't print magenta ink

Pwilson1
Apprentice

I have had the Canon G7020 for about a year.  It won't print the magenta ink even though it is full.  I have done all

the maintenance they suggest and have also reset the printer and updated the firm wear.  Any ideas on what could

be happening?

 

2 REPLIES 2

Mijayhawk
Apprentice

I had the same issue with the magenta ink and tried the deep clean but that did not do the trick this time.  After some research, I tried the Ink Flush from the operational panel.  It solved the issue and is now printing all colors.  You have to make sure all your ink containers are full before starting the process because it does use a large amount of ink.

 

 

Hector
Product Expert
Product Expert

Hello, 

If you have tried cleanings and deep cleanings and the magenta is missing completely. you can try the steps in the link HERE to perform a color only ink flush. If that does not resolve the issue, it looks like the color print head needs to be replaced or the printer needs service. You can view your available service options from your MyCanon account.

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