PIXMA G7020 will print a clear copy, but will not print clearly from any device

[Vincent369]

• I tried printing a document using my laptop, phone and tablet. None of the documents printed clearly.  I cleaned yhe print heads and did all the recommended maintenance. Nothing worked. There is plenty of ink and my printer makes clear copies utilizing the copy feature. I can't figure out what is wrong with my printer.

[Patrick]

Hi Vincent369.

First, please print a test page from your PIXMA G7020.  To do this, please follow these steps:

1.  Please press the wrench and screwdriver button on your G7020 one time.

2.  Press the right arrow 4 times to select Maintenance and press OK.

3.  Press OK on Nozzle Check.

A test page will print.

On the page that printed, did a black grid print to the right of |BK| at the top of the page?

Below that, did 2 blue, 2 pink and 2 yellow bars print?

Please compare your printout to the example below.  Do they match?

If not, because you have already performed clenaings, please perform an ink flush.  The steps to perform that are provided here:

G7000 series - How to Perform Ink Flush

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.