PIXMA G7020 Won't Print, Documents Stuck in Queue

[Kathy2023]

Hoping someone can help~!  Today I had to replace my Gateway from AT&T.  The good news is I am now again online and my phones are working.  But upon trying to print out a document, my printer will not work.  My printer is on and it will make copies from a hard copy, but will not print out documents from my computer.  Upon going to my devices, my Canon Printer PIXMA G7020 says I have 4 documents in queue.  However, upon selecting to view the 4 documents, there are no documents in queue.  Does anyone know what I can do to get my printer to recognize documents being sent from my computer?  Thanks so much! 

[ArthurJ]

Hi,

You will need to reconnect the printer to your Wi-Fi network. Please click HERE for information on connecting the printer to your Wi-Fi. 

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[Citizensteve]

This did not work at all. I have even updated the driver software.

[katkatkatkat]

I am not an expert but if you get desperate you could try using a USB cable to connect the printer directly to your computer.  You may need to restart the computer to get it to recognize the printer.

[Citizensteve]

This is not helpful to those who cannot move their PC next to the printer for such connections. Please only contribute helpful information.