PIXMA G6020: Unable to change print source to cassette

[mmcolons]

Hi! I've just installed a Pixma G6020 and it's not working correctly. It's saying that I should print putting the paper in the rear tray. I changed it many times to cassette and it doesn't work. I want to print from the cassette, not the rear tray. Why the printer is not changing the source after I changed it in the printer? I'm very disappointed with this printer. 😒😟

[Patrick]

HI mmcolons,

When you attempt to print and an error occurs, what is the Support Code that appears on the display of your PIXMA G6020?

What version of Windows are you using?

If you are using a Mac, what version of the macOS is installed?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to log into your My Canon account to reach Canon's Technical Support Team:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G6020 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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