Greetings,
This model does not appear to be one intended for sale in the US. If your device is not functioning correctly out of the box, I would contact the place of purchase. If you want to pursue support through Canon, you will need to contact Support in your region.
https://global.canon/en/support/
~Rick
Bay Area - CA
~R5 C (1.1.2.1), ~R50v (1.2.0) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It
