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Not printing in black and white

oliviadres
Apprentice

Hello, 

My Canon MG 3620 will not print in black and white, and I cannot figure out how to solve this problem. 

 

I am using a macOS Big Sur version 11.1

MacBook Pro (13-inch, 2020, Two Thurderbolt 3 ports)

Processor: 1.4 GHz Quad-Core Intel Core i5

 

I have tried to do the textedit solution, but do not have the option to click print in the file folder. 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi oliviadres,

 

First, let's perform a test of your PIXMA MG3620.

 

Please hold down the STOP button until the Error light blinks 1 time, then release it immediately.

 

Please compare your printout to the example below.

 

Does your page have a black grid at the top followed by 2 blue, 2 pink and 2 yellow bars?

 

MG3620 Nozzle Check.jpg

 

 

 

 

 

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