245XL Black cartridge not working at all

[flopmop]

I recently purchased a Canon 245XL Black and it is not working at all.  I have run so many printing test on my printer to make sure it is not the printer.  I have cleaned the rollers on the printer also.  I even went to the extent as to put the almost empty black cartridg back in and it is printing fine.  How do yu if at all contact Canon to notify of defective poperty.  My store willn ot take back as it was a multi pack and the color is just fine.  

Thanks 

[Danny]

Thanks for joining the conversation, flopmop!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[flopmop]

I have a Cannon MG2522.  My ink is PIXMA black 245 and color 246.   I am not finding the link to chat with support.

I a a teacher so I do alot of printing.  Just want to see if can get replacement for a defectave cartride...

[SamanthaW]

If there is no chat option that means there are no agents available, or it is not available for your unit. Please give support a call if you've registered, they can be reached at 1-800-OK-CANON (1-800-652-2666) Monday to Friday, excluding holidays! 

[Patrick]

Hi flopmop,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can assist you with resolving the issue you are experiencing with your black ink cartridge.

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