No scanner in quick menu

[cathid]

How do I fix this issue? I have an mx512 and need to scan from my computer. 

[jrhoffman75]

Have you installed all the correct Canon printer drivers? 

Do you have the Canon IJ Scan Utility installed?

[cathid]

Yes, I installed all the software and the scan utility. I can use the scanner, but not through the quick menu

[jrhoffman75]

It shows up in my Quick Menu. I didn’t do anything special, and also don’t use QM.

Is it the latest version of QM?

[cathid]

Yes it is

[jrhoffman75]

If its important to have it in QM you can give Canon a call at 1-800-OK-CANON.

[cathid]

I have called them 20 times. I have an account with my phone number in it and it says they can't find my account and then hang up. I'm exhausted trying to get them!

[ArthurJ]

Hi catid,

What version of Windows or Macintosh is installed on your computer?

We look forward to your reply.

[cathid]

Thanks for the help. I have found a solution. I got rid of that printer and bought a new one that does not use the quick menu. Still a canon but a bigger better one for my office.