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NOT SCANNING ಠ_ಠ.

cherryellie
Apprentice

Hi,

 

I have a Canon pixma Mg3650 printer/scanner which is less than a year old.

 

Since a few days ago I cannot scan images. I am using a Lenovo laptop (Windows 10, 64-bit.)

 

I have got the error code: 5, 157, 69.

 

I reset the printer to its factory default. And then I tried to reinstall it using the software (Wireless LAN connection), however it cannot complete the set up because it cannot find any printers on the "network list", and the connection is failed.


The blue light is on continuously (no flashing), and the orange lights next to both letters C and B are on continuously.

I don't know what to do, I am not very technilogical.

Please help if you can, thanks.

 

1 REPLY 1

Crista
Whiz

Hi cherryellie!

 

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, though we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA.

The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

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