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NEW Pixma TS3522 wont recognize color cartridge

dsnyder80492
Apprentice

BRAND NEW purchased today and during set up it WILL NOT accept the colored cartridge no matter what I do. I have reset the printer over a dozen times and this is the only printer my store had -_-

4 REPLIES 4

dsnyder80492
Apprentice

adding because I'm dumb and some how forgot....
no matter what I do that online tells me to do it will not accept this colored cartridge. These are the cartridges that came with the printer.

jrhoffman75
Legend
Legend

Any possibility that all the tape hasn't been removed from the cartridge?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

dsnyder80492
Apprentice

.....yes all the ORANGE tape has been removed

Patrick
Product Expert
Product Expert

Hi dsnyder80492,

Please contact one of Canon's Technical Support Representatives via phone or chat. This will be resolved quickly using phone or chat.  To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

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