NEW Pixma TS3522 wont recognize color cartridge

[dsnyder80492]

BRAND NEW purchased today and during set up it WILL NOT accept the colored cartridge no matter what I do. I have reset the printer over a dozen times and this is the only printer my store had -_-

[dsnyder80492]

adding because I'm dumb and some how forgot....
no matter what I do that online tells me to do it will not accept this colored cartridge. These are the cartridges that came with the printer.

[jrhoffman75]

Any possibility that all the tape hasn't been removed from the cartridge?

[dsnyder80492]

.....yes all the ORANGE tape has been removed

[Patrick]

Hi dsnyder80492,

Please contact one of Canon's Technical Support Representatives via phone or chat. This will be resolved quickly using phone or chat.  To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com