My Mac recognizes the printer but not the scanner

[VDesignDetroit]

I have a Pixma MG 3620 running with Mac 12.2 OS. It recognizes the printer, but no longer gives me a scanner option. I've downloaded the scanner drivers and still nothing. Please advise.

[jrhoffman75 · Accepted solution]

If you are unable to get resolution you might want to try VueScan by Hamrick Software. 

[VDesignDetroit]

thanks it works. However, it keeps asking me to purchase the software. Will it continue to work if I don't?

[jrhoffman75]

I have no relationship with the company, so this is not an official answer. But I suspect not.  

[Seatada]

I purchased my Canon PIXMA 3260 with the understanding that it is a wireless printer. I don't want to take on an additional expense by purchasing non-Canon software, so is there anyway to fix this issue with Canon software or other solutions? I hope so because it's very frustrating to have to spend lots of extra time every time I want to scan, by having to use a wired connection to scan and then saving the document to a usb drive, and then moving the document from that device to my main computer. I have an ancient Canon scanner that would be just as convenient but I bought the G3260 to make it more convenient!