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My Mac recognizes the printer but not the scanner

VDesignDetroit
Apprentice

I have a Pixma MG 3620 running with Mac 12.2 OS. It recognizes the printer, but no longer gives me a scanner option. I've downloaded the scanner drivers and still nothing. Please advise.

1 ACCEPTED SOLUTION

jrhoffman75
Legend
Legend

If you are unable to get resolution you might want to try VueScan by Hamrick Software. 

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

View solution in original post

4 REPLIES 4

jrhoffman75
Legend
Legend

If you are unable to get resolution you might want to try VueScan by Hamrick Software. 

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

thanks it works. However, it keeps asking me to purchase the software. Will it continue to work if I don't?

jrhoffman75
Legend
Legend

I have no relationship with the company, so this is not an official answer. But I suspect not.  

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

Seatada
Apprentice

I purchased my Canon PIXMA 3260 with the understanding that it is a wireless printer. I don't want to take on an additional expense by purchasing non-Canon software, so is there anyway to fix this issue with Canon software or other solutions? I hope so because it's very frustrating to have to spend lots of extra time every time I want to scan, by having to use a wired connection to scan and then saving the document to a usb drive, and then moving the document from that device to my main computer. I have an ancient Canon scanner that would be just as convenient but I bought the G3260 to make it more convenient!

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