My MX430 keeps going offline and won't print

[sallyb]

My MX430 is set up for wireless printing and keeps going offline and won't print.  I have reinstalled the software several times and it keeps happening.  It is my only printer and is set as the default.

[ArthurJ]

Hi tjwells4,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group using the "Contact Us" link below for additional assistance. You will have the option to speak to one of our phone or live chat agents.

Contact Us.

[tjwells4]

I worked with the support line and thought everything was fixed.  It printed the trial with no problem.  Now, after a day has gone by and when I tried to print something, it says the printer is still offline.

[Another_Victim]

On 2014-10-06 I posted the details of the solution that worked for me at a similar Canon forum:

http://forums.usa.canon.com/t5/Printer-Multifunction-Support/Mx920-Wireless-printing-problem/m-p/118...

It continues to work for me.  The wireless printer connection hasn't failed since then.

It's a permanent solution that you only need to do once. (It isn't a workaround that wakes the printer temporarily after its connection fails.)

The solution involves using your computer's web browser software to access the printer's built-in web server (by entering the printer's IPv4 address into the web browser's address field), going to the printer's Settings webpage, and entering a value in the Location property. (Which was blank by default.)

If you try it, please post (preferably in that other Canon forum) a few days afterward, to report whether it solved the problem.

Good luck!

[Sohashaaban]

I still have z same problem. With windows 8 I still can't z printer status online. I can't find z port mentioned in z above comments. I reinstalled from z cd but still problem not fixed

[jzon761]

Hello, I am having the same problem. But, I have a MX922 printer, and a Chrome OS on a Chromebook.

[twopiers]

I am also having this problem on Yosemite 10.10.5. If I turn the printer off, then on again, network connection is restored. It just won't keep the connection alive for more than a few hours.

I did print the LAN details when the connection was active and printing was working. Signal Strength is 56% and TCP/IP Version is IPv4 & IPv6. Hope this helps.

Please advise. Thank you!