Hi,
You would need to take the printer to any local electronic repair shop in your area that can service printers. They would need to replace the ink absorber pad and also reset the ink absorber counter.
It may be more cost effective to replace the printer compared to having it serviced. You would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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