My Image Garden does not enable scanner

[rwood359]

I just installed Ny Image Garden.  The printer is functional (MG6220), but the scanner is greyed out - not enabled.

Canon Navigator and my other photo editor recognize and use the scanner.

I have installed both the network and USB drivers to no avail.

Any suggestions?

[dnikolay]

Same problem with MP280 and My Image Garden

Win7 x64, canon driver ver 17.0.4.28 (date 26.07.2012). My Image Garden - 3.5.0
Scanner greyed out.

The scanner itself work fine, for example via IrfanViewer - File -Acquire/Batch Scanning...
So - the problem not in driver, but in Canon My Image Garden.
Maybe MP Navigator will work, i dunno

[eslc]

Hi there, i got same problem like them. 

my image garden doesnt show up the scanner icon. Currently i'm using mac book pro early 2011, OS sierra 10.12  connected to scanner via USB and my scanner is pixma MX 308. i've already try to look for the installer on website and always got the MX 300 installer, is it the problem? then, what should i do ? or maybe there are another reasons? thank u

[virtualkisses]

I have I'm using a MacBook Air with MacOS Sierra version 10.12.6. Initially, I had no trouble scanning documents. However, for somewhat reason, the "Scan" tab on My Image Garden is grayed out. I tried uninstalling and re-installing the app but with the same result.

Can someone please help me?

[sharobins11]

BACKGROUND

I have an MG3222 Pixma, same issue.  Downloaded My Image Garden- scan option grayed out.  After much **PAIN.. I installed and uninstalled four different programs, none of which worked except for one that is a paid service, I found this.

KEEP IN MIND, My printer is USB connected direct to my laptop.  I don't use wireless.

MY SOLUTION

Go to:  https://www.usa.canon.com/internet/portal/us/home/support?tab=drivers

Enter your printer MODEL#.  

Under the DRIVERS section- look for one that says "MP" drivers.  

Download and install.

My scan icon is back.  

I'm not sure if this will work for everyone but hopefully.

[natachasantos]

Good afternoon.

The MP Navigator EX 5.0. wasn't opening anymore so I updated to My Image Garden but the scanner option is not available.

I have already installed the most recent drivers but still not working.

Printer: MG3150

Connection: USB cable

MacOS High Sierra 10.13.2

Thank you very much

[wam]

24th Jan '18

Hi,

I have downloaded My Image Garden but Scanner option is greyed out.

I'm using Canon MG 5660

Thankyou

Wendy Miller

[Bluenoser12]

For anyone still struggling with this, I got a new laptop and couldn't get the scanning to work in My Image Garden again either.

I finally just downloaded the Scan app for Windows (I'm on Windows obviously), works fine with my Canon printer/scanner, and easy to use.

[wam]

I fixed the problem, I didn't have the correct printer driver installed, can be downloaded from websites.

[wam]

I had the same problem, then realised I didn't have the correct driver installed for the printer. I downloaded this from a website.

[wam]

All fixed, needed to download the correct driver for my printer.