MX922 shut down (after printing blank page), will not power on again.

[Joemx]

PIXMA922 printed a blank page for me then shut down. It would not power on again. Tried the unplugging, waiting, and re-plugging into a different outlet. No good. I am unable to try any other "fix-it" methods with no power to the unit. At one point, it DID seem to want to power back up, but only for a few seconds. What I was able to see was "An error has occurred" then it shut down again. Unable to see the rest of message. Is it time to replace the printer?

My Printer Settings on the computer SHOW the printer and model number but has it as being "offline". 

[ArthurJ · Accepted solution]

Hi,

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[ArthurJ · Accepted solution]

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.