MG2522 - Paper Won't Feed. Gets Hung Up On Something

[xntryk1]

Printer had been working fine. Then, when I turned it on yesterday to print something, it ran into a problem. I pushed "Print" and it started to print and then the paper jammed about 1/3 of the way down. I pulled the paper out of the machine and noted that it had a little crinkle on the right bottom edge, where something had stopped it.

I was using a minimum amount of paper, so I know it wasn't over-stuffed.

I don't see any bits or pieces inside. Nevertheless, I tried cleaning the rollers  - a few times.

Where else should I be looking or what should I do? Any advice appreciated. Thanks!

[ArthurJ]

Hi,

Since there is no paper jam and the roller cleaning did not resolve the issue, the printer would need to be replaced. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[ArthurJ]

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.