MX922 says printer in error status. wont print from computer

[rosap219]

just got this printer.  Used it to print from computer, then copied a document.  Now won't from computer and says "printer in error status"  Still have wireless connections, turned it off and on.  help

[Jenine]

Hello Rosap219!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[rosap219]

Hello!  We're using Windows 10

[Ramona]

Hi rosap219,

Your network may need to be restarted to resolve the issue being experienced.  To do this, please follow these steps:

1. Turn off your computer, then turn off and unplug your printer.

2. Unplug your wireless router for at least 60 seconds, then plug it back in and turn it back on.

3. Wait 2-3 minutes, then plug the printer back in, and turn it and the computer back on.

Please attempt to print again.  If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance.  A Canon technical support representative will be happy to help.  There is no charge for this call.