02-09-2023 07:27 PM
The MX922 shows the Magenta cartridge is low. The cartridge has a rapidly blinking red LED. When I replace the Magenta cartridge, the red LED does not light at all. Suspecting a bad cartridge, I ordered another. Same result with new cartridge #2!! These are Canon CLI 271XL cartridges. The printer has very low use - only for DVDs and an occasional envelope. I CANNOT USE THIS PRINTER AT ALL unless I keep the used cartridge installed. Not good.
I have examined the cartridge contacts and they appear to be in good shape.
I have cleaned the printhead.
I have reset the printer memory.
I have installed the latest firmware.
Now the Blue cartridge is doing the same thing. Replacing it shows no LED. I had to return the used cartridge to service in order to use the printer at all.
What shall I do?
02-13-2023 03:14 PM
Could you take a picture of the ink cartridges that are causing the issue and attach them to your reply here.
We look forward to hearing back from you.
02-13-2023 05:11 PM
Here you are!
05/18/2023: New firmware updates are available.
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