MG2525: New Canon Ink Cartridge not recognized

[muna0001]

Printer: PRIXMA MG2525

Cartridge: PG-243 FINE Cartridge, Black (Same one that comes with printer)

I unsealed this one and put it in as per the instructions and the printer is not recognizing it. It is past the refund date so I have lost money even though it is made for this model. Please help me with this.

[Patrick]

Hi muna0001,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG2525 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can assist you with resolving the ink cartridge issue you are experiencing.

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