Showing results for 
Show  only  | Search instead for 
Did you mean: 

MX922 reports ink cartridge is low. NO replacements are recognized. Yet, the used cartridge is.


The MX922 shows the Magenta cartridge is low.  The cartridge has a rapidly blinking red LED.  When I replace the Magenta cartridge, the red LED does not light at all.  Suspecting a bad cartridge, I ordered another.  Same result with new cartridge #2!! These are Canon CLI 271XL cartridges.  The printer has very low use - only for DVDs and an occasional envelope.  I CANNOT USE THIS PRINTER AT ALL unless I keep the used cartridge installed.  Not good.  

I have examined the cartridge contacts and they appear to be in good shape. 
I have cleaned the printhead. 
I have reset the printer memory.
I have installed the latest firmware.

Now the Blue cartridge is doing the same thing.  Replacing it shows no LED.  I had to return the used cartridge to service in order to use the printer at all.

What shall I do?


Product Expert
Product Expert


Could you take a picture of the ink cartridges that are causing the issue and attach them to your reply here. 

We look forward to hearing back from you. 

canon carts.jpg

Here you are!

08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5